Frequently Asked Questions
FAQ's
General Questions
How can I contact customer support?
You can reach us at support@thesunnyshelf.com or through our Contact Us page. We aim to respond within 24 hours on business days.
What is POD / Print-On-Demand?
Print-on-demand (POD) means products are made especially for you once your order is placed. This method avoids mass production and reduces waste—an eco-friendly choice powered by advanced technology. Thank you for supporting mindful consumption!
Where are your products made?
Our products are printed and fulfilled by trusted global POD partners, with production facilities located in various regions to ensure quality, economic and faster delivery.
Ordering & Shipping
How long will it take to receive my order?
Delivery typically takes 7–15 business days, depending on the destination and product type. Please allow extra time for international orders.
Do you offer international shipping?
Yes! We ship to the U.S., Canada, and select international countries. If your country isn't listed at checkout, we don’t ship there yet.
How can I track my order?
You’ll receive a tracking number by email once your order ships. Use it to follow your package on the shipping carrier’s website.
Payments & Returns
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, Google Pay, Shop Pay, PayPal. For other payment options please contact with us.
Is my payment information secure?
Absolutely. Our site is powered by Shopify and uses secure payment gateways with industry-standard encryption. We never store your payment details.
What is your return policy?
We accept returns within 30 days of delivery for defective or damaged items. Due to the made-to-order nature of POD, we cannot accept returns for change-of-mind purchases. Customers are responsible for return shipping costs unless the item is faulty.
Can I cancel or modify my order?
Orders can be modified or cancelled within 24 hours of placement. After that, they move into production, and changes may not be possible.
Design & Quality
What if the print fades after washing?
We use high-quality inks for long-lasting prints. To keep your item looking great, please follow the care instructions provided with your product.
Do the colours match what I see online?
We do our best to show accurate colours, but slight variations may occur due to monitor differences and printing methods.
Products & Customization
What types of products do you sell?
We mainly offer graphic tees in a variety of styles, featuring unique designs and artistic prints.
In addition, we provide a selection of accessories such as tote bags, hats, and scarves, along with thoughtful gift items like mugs and home décor pieces.
Are your products eco-friendly?
Yes! We prioritize sustainability by using eco-friendly materials such as organic cotton and recyclable packaging whenever possible. POD production is also waste-reducing and more sustainable than traditional retail.